Welcome to Galactic Temple of Light, hereinafter referred to as “the website”, “site”, “we” “us” & “our.” Thank you for choosing us for your holistic wellbeing needs. We are delighted to be of service at this pivotal time in history. We value your faith in our services and products.
Payment
Full payment is required prior to an appointment. An online confirmation email will be sent at the time of your payment. If you do not receive confirmation please reach out to us at ashanakarula@gmail.com. By purchasing this service, you acknowledge and agree to the cancellation & refund policy as stated on this page. For any further clarification of our no refund policy, please write to the above email.
24 hour cancellation policy
Your appointment is very important to us. Energy work is different from other appointments you may have had. There is a great deal of preparation, space clearing, connecting in & space holding that occurs prior to an appointment. This is time & energy we will not get back for last minute cancellations & no shows – the healing effects actually begin as soon as a session is booked & paid for & also continues for some time afterwards.
We therefore kindly request that clients inform us as soon as possible & with at least 24 hours notice if they need to cancel or reschedule an appointment. This allows us to accommodate other clients who may be waiting for an available time slot.
Please understand that when you forget, cancel or change your appointment without giving enough notice, we miss the opportunity to fill the appointment time, and clients on our waitlist miss the opportunity to receive services. Therefore we have a strictly enforced 24 hour cancellation and rescheduling policy in effect.
Cancellations made with less than 24 hours notice, will be subject to a 50% charge. There are no refunds for missed appointments.
Cancellation request
Cancellation requests may be submitted by email to ashanakarula@gmail.com. Please note that refunds due will be processed in the original form of payment. If you have any questions or concerns about our cancellation policy, please contact us at the above email.
Refund policy
- You will be entitled to a full refund (minus card processing fees) If an appointment is cancelled before 24 hours. You will receive the refund via the method of payment used at booking.
- In the unlikely event that we cancel an appointment a full refund will be given.
- No refunds are given for appointments cancelled 6 hours prior to the appointment or for missed appointments.
- No refunds are given after the service has been provided.
Charges
- No charge for cancellations or rescheduling up to 24 hours prior to the appointment time.
- There is a 50% charge after the 24 hour cut off up to 6 hours prior to the appointment. Where possible I will try & reschedule your appointment if you get in touch at least 6 hours prior to the appointment.
- There is a charge of 100% (no refund) for missed appointments & no-shows.
Missed Appointments
Please understand that it is your responsibility to remember your appointment dates and times to prevent any missed appointments, which result in a cancellation fee.
Whilst we confirm your appointment by email or text message from the online appointment scheduling software, we are not accountable for you missing or forgetting it.
Not receiving an electronic notification of your appointment, before it occurs, is not sufficient reason to miss one. We send reminders as courtesy, but clients are responsible to keep or cancel their appointment, regardless of whether they receive a reminder or not.
You can, however, amend or cancel your appointment through the booking schedule or email, ensuring it is within the cut off period of 24 hours to avoid a charge.
Need help?
Contact us at ashanakarula@gmail.com for any further questions.